![]() The rep we spoke to on the phone mentioned to me that no need for cancelation that she will document male driver. Once I made the purchase i call customer service at ********* to make sure we expressed our concern from our last experience with a female driver and requested we wanted a male driver or else were would have to cancel our reservation if this was not possible. I purchased a Limo from ********* from the ********* airport to the ***** We have hired drivers from this company several times the last trip we did last year we had a not so good experience with a female driver. ** business should be allowed to not fulfill their agreement of exchanging funds for services. They should not question anyone's physical. Even by their logic, they could have still provided a service to 2 of the 4 of us. Then shortly after I get a text stating that we no showed. She said I will not be issuing you a refund. I said I need a refund because the service was not rendered and she left us there. We went back and forth for a little while. I said yeah, but the service was not rendered. Then I said OK when will I get a refund the representative said we will not be refunding you the money because the driver showed up. ![]() After about 10 minutes we had a call stating that she would not come back because she didnt have a booster/car seat, I said well what about the scale so you can verify her weight, but did not acknowledge the comment. But my husband knew something was up and asked her how do we know youre gonna come back? She then replied I will I will, it's only five minutes away. Then she said that the business was only 5 minutes away and she would go get what we allegedly need. The driver tried calling but she said that she couldn't get ahold of anyone. She said can go get a scale from work and then my husband asked if she could bring the equipment in case she was underweight. My husband said okay do you have a scale and/or a booster/car seat. My husband said that he was not sure how much his daughter weighed and the driver immediately said well I can tell because I am 115 pounds. The driver showed up and started a confrontational conversation with my husband saying that the reservation was only for adults and they are not allowed to transport children under a certain weight. Purchased a 2 hour stretch limo ride for my family of 4 to experience LV at night, and I was highly disappointed. I asked for a number to file a complaint and the card had a generic number for the company but did not have options for complaint.ĭate 7/13/23, ** services render & the company refused to provide a refund. At this point, I literally had to try and find my way to the airport since it was well past 435am now and we risked missing our flight. At this point we came down from the shuttle and started going through our luggage looking for the voucher. Since we are running late I brought out 100$ bill since he insisted on cash ( we were not offered to use debit or credit card) only for ******* to say that he doesnt have change. I questioned why we would pay again when we already paid. He still insisted on the voucher and I repeated that I must have lost it. I can hear him as he called and someone on the other end verified or said they are good after running my first and last name. Also showed him the text message i received about pick up this morning ( attached the picture of the text on this complaint). He asked for our voucher and I informed him that I lost it but can he check our name by calling the company. We quickly made it down to where ******* was. I told him the previous driver told us about being picked up where we were dropped off ( slightly off the main entrance). When he answered close to 430am he said he was at the pickup area which was down the escalator. At this point Im worried about missing our flight. ![]() I called again after an additional 20 minutes. On Monday at 4am we waited and I called ******* who informed me he was running 10 minutes late. Our driver on Saturday dropped us off at ******** hotel a little off the entrance and told us that we will be picked up on Monday 4am at the same place. We arrived on Saturday July 22nd in the afternoon and paid 61.95$ for round trip for the two of us. This is not our first time in ***** nor our first time using shuttle services to hotels. My wife and I arrived to ***** from ******* **.
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